We endeavour to ship out orders the same day where possible, we use Royal Mail for most postable items, larger items we will use a suitable courier. Most of the items we sell are free shipping which is Royal Mail 2nd class, there are other premium services available.
For UK deliveries, items usually arrive the next day, however, during busy periods, items can be delayed due to carrier backlogs and we adhere to the carriers terms regarding time scales for late or lost items. With standard Royal Mail shipping or free postage there are no tracking services connected with it, for added security and peace of mind you have the option of selecting Royal Mail first class recorded for your order if all items were sold with free shipping, free shipping uses Royal Mail 2nd Class. if you ordered an item(s) that incurs the flat rate shipping along with free delivery items then your whole order is shipped with Royal Mail first class recorded regardless.
All items are securely packaged with return information throughout, in the event an item does not get delivered it should be automatically returned to us and you will be notified if so and be refunded or have your item replaced. It is very rare for an item to get lost, more likely the item was stolen or destroyed in the post and for items sent with free shipping we cannot accept any claims. All items sent via 1st class recorded are covered by Royal Mails compensation policy, in the event of a recorded item being lost you will receive a full refund or have the item(s) replaced, for items sent with recorded delivery royal mail would consider the item lost ten working days after the due date, please refer to Royal Mails time scales for more detailed information https://personal.help.royalmail.com/app/answers/detail/a_id/317/~/i-think-my-mail-is-lost---i-havent-received-my-delivery-yet.
We ship to Europe and the USA most items are shipped with Royal Mail international tracked and signed for except for USA deliveries which give you the option of using Royal Mail standard overseas, we recommend however, you use a signed for service. Royal Mail aim to deliver within 3-5 working days, tracking only tracks up to the point of leaving the UK and then a confirmation of item being delivered and signed for, once the item is in the hands of your countries postal service you will need to refer to their tracking systems if available. Claims for lost items will only be honored for items shipped using Royal Mail international tracked and signed for. Please bare in mind that items can take sufficiently longer to arrive in certain countries, especially during busy periods.